Apple Authorized Service Provider – Expert Repairs in Helsinki & Espoo

You can check the state of your device's warranty and other Apple service agreements on Apple's website. You will need your device's serial number to check.

We advice all customers to back up their devices before any service. With an up to date backup you ensure all of your important messages, photos and other data is safe. You can back up your devices at home before the service or you can buy back up service from us. The backup is stored on our services encrypted drive and then restored to your device is needed, or we can make the back up on your empty external drive, or you can by an external drive from our store.

Backing up your Mac to an external hard drive is easy with Time Machine app that is already installed on your computer. iCloud only synchronises the data you have picked in system settings under your Apple account, while Time Machine makes a complete copy of your computer. You can read more about backing up your Mac on Apple's website

iOS devices should be cleared of all personal data before service, so it is important your back up is up to date. In some cases we will need to reset iOS devices to factory settings during service. You can backup your iPhone or iPad fully to your iCloud account or on your computer. You can read more about backing up your iOS device on Apple's website.

Before service turn off Find my-activation lock from your device or from iCloud. If you are unable to turn off Find my -activation lock directly from the device, you can log in to icloud.com and choose the device from Find-app -> remove device and then follow onscreen instructions to prepare device for service.

Turn off Apple Cash from settings. Remove cards and passes from Apple Wallet. Please also remove all personal data.

Please remove all attached products, like protective screen, case and stickers. If those are not removed, they will be removed during service.

We don’t need any accessories unless the issue might be connected to it, for example charging issues.

We repair all devices that are under Apple’s service programs that are valid in Finland. Check current repair programs on Apple's website.

Please note that repair programs do not extend the original warranty, and Apple may have set restrictions on the repair programs.

Yes, our service can provide a written cost estimate to the insurance company. After our technician has examined the device, you will receive a PDF file to your email, which shows which parts need to be replaced, the prices, and the price of a new equivalent device model. If the device is beyond repair or the cost of the repair exceeds the price of a new device, this will also be stated in the written estimate.
You can get a cost estimate by making an appointment or as an express service in up to an hour, otherwise depending on the current service queue.

The warranty for devices serviced at an Apple authorized service center continues according to the original one and your rights under consumer protection remain completely intact. If the device is serviced at an unauthorized service center, the warranty may expire in whole or in part, and in consumer protection cases, it may be more difficult to prove a manufacturing defect.

We accept card and cash in all of our stores. We do not accept Amex. You can find more details about available payment methods here.

Yes, you can! Fill up contact form in the chat (bottom right corner) and we will contact you and provide more information.